Trainings
Voice Process
Inbound/outbound calling, script adherence, phonetics, AHT & FCR basics, and mock queue sessions for voice BPO roles.
Trainings
Chat Process
Live-chat etiquette, concurrent handling, canned vs free-text balance, and quality scoring for digital support floors.
Trainings
Blended Process
Voice + chat + email hand-offs, omnichannel etiquette, and roster-ready blended operations training.
Workshops
GIS Mapping
Spatial data basics, collection & validation workflows, tooling familiarisation, and delivery milestones for mapping projects.
Trainings
Content Moderation
Policy interpretation, severity tagging, wellbeing pacing, and audit-ready documentation for trust & safety desks.
Placements
AML KYC
KYC checks, AML red flags, case narration, and interview prep for compliance operations and verification roles.
Trainings
Finance
Accounts payable/receivable language, reconciliations, TAT discipline, and process tools used in finance operations centres.
Internships
Health Care
Non-clinical healthcare BPO exposure — scheduling, billing support, PHI awareness, and mentor-signed process tasks.
Trainings
Email Process
Ticket structure, tone & templates, SLA thinking, and quality rubrics for async customer and back-office email desks.
Placements
Technical Support
L1 diagnostics vocabulary, ticketing systems, escalation paths, and mock sessions for non-dev technical helpdesk hiring.
Internships
HR
Recruitment lifecycle, employee relations basics, HRIS exposure, and mentor-led tasks aligned to people-ops internships.
Internships
Digital Marketing
Campaign structure, analytics literacy, content calendars, and channel-safe projects for marketing internship interviews.
